Editing Organizing and Governance in Online Communities (UW COM597 Winter 2025) (section)

=== Friday February 21: Exit, Voice, and Loyalty ===

;Assignments:
* Complete and post your response to reading [https://canvas.uw.edu/courses/1808091/discussion_topics in the appropriate discussion forum] by 11:59pm on Thursday (see [[#Weekly Response Papers]])
* In [https://canvas.uw.edu/courses/1808091/discussion_topics the appropriate forum], ''briefly'' respond to at least two of your classmates and make sure to nominate at least two of their questions for group discussion by 12:00p (noon) on Friday (see [[#Weekly Response Papers]])

;Required readings:
* Hirschman, Albert O. 1970. ''Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States.'' Cambridge, Massachusetts: Harvard University Press. [Chapters 1-4, 7, 9] {{avail-canvas|1=https://canvas.uw.edu/files/130763079/download?download_frd=1}}
* Turco, Catherine J. 2016. ''The Conversational Firm: Rethinking Bureaucracy in the Age of Social Media''. New York: Columbia University Press. [Chapter 1-2] {{avail-canvas|1=https://canvas.uw.edu/files/130763077/download?download_frd=1}} <!-- broken pdf, should be intro and chapter 2-->
* Frey, Seth, and Nathan Schneider. 2023. “Effective Voice: Beyond Exit and Affect in Online Communities.” ''New Media & Society'' 25 (9): 2381–98. https://doi.org/10.1177/14614448211044025. {{avail-uw|https://doi.org/10.1177/14614448211044025}}
* Centivany, Alissa, and Bobby Glushko. 2016. “‘Popcorn Tastes Good’: Participatory Policymaking and Reddit’s.” In ''Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems'', 1126–37. CHI ’16. New York, NY, USA: Association for Computing Machinery. https://doi.org/10.1145/2858036.2858516. {{avail-uw|https://doi.org/10.1145/2858036.2858516}}

;Optional readings:
* Hirschman, Albert O. 1980. “‘Exit, Voice, and Loyalty’: Further Reflections and a Survey of Recent Contributions.” ''The Milbank Memorial Fund Quarterly / Health and Society'' 58 (3): 430–53. https://doi.org/10.2307/3349733. {{avail-uw|https://doi.org/10.2307/3349733}}
* Dowding, Keith, Peter John, Thanos Mergoupis, and Mark Van Vugt. 2000. “Exit, Voice and Loyalty: Analytic and Empirical Developments.” ''European Journal of Political Research'' 37 (4): 469–95. https://doi.org/10.1111/1475-6765.00522. {{avail-uw|https://doi.org/10.1111/1475-6765.00522}}
* Flew, Terry. 2009. “The Citizen’s Voice: Albert Hirschman’s Exit, Voice and Loyalty and Its Contribution to Media Citizenship Debates.” ''Media, Culture & Society'' 31 (6): 977–94. https://doi.org/10.1177/0163443709344160. {{avail-uw|https://doi.org/10.1177/0163443709344160}}