Editing Online moderation
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Research in governance and moderation of online communities has grown increasingly complex as the technological affordances of platforms evolve along larger social trends. While experts initially regarded moderation as one of the most important factors that make online communities successful <ref name = "BSOC">, Kraut et al., [https://dl.acm.org/citation.cfm?id=2207798 Building Successful Online Communities: Evidence-Based Social Design], MIT Press, 2012</ref>, newer theories of the governance of platforms suggest that the way online communities are moderated also constitute their identity and its standards for participatory experience <ref name = "custodians">Gillespie, Tarleton, [https://yalebooks.yale.edu/book/9780300173130/custodians-internet Custodians of the Internet Platforms, Content Moderation, and the Hidden Decisions That Shape Social Media], Yale University Press, 2018</ref>. Adding further complexity to our understandings of online communities are ecological perspectives of overlap and competition between platforms and communities within online ecosystems<ref name = "BSOC"></ref><ref name = "wang"> Wang, Xiaoqing, et al, [ | Research in governance and moderation of online communities has grown increasingly complex as the technological affordances of platforms evolve along larger social trends. While experts initially regarded moderation as one of the most important factors that make online communities successful <ref name = "BSOC">, Kraut et al., [https://dl.acm.org/citation.cfm?id=2207798 Building Successful Online Communities: Evidence-Based Social Design], MIT Press, 2012</ref>, newer theories of the governance of platforms suggest that the way online communities are moderated also constitute their identity and its standards for participatory experience <ref name = "custodians">Gillespie, Tarleton, [https://yalebooks.yale.edu/book/9780300173130/custodians-internet Custodians of the Internet Platforms, Content Moderation, and the Hidden Decisions That Shape Social Media], Yale University Press, 2018</ref>. Adding further complexity to our understandings of online communities are ecological perspectives of overlap and competition between platforms and communities within online ecosystems<ref name = "BSOC"></ref><ref name = "wang"> Wang, Xiaoqing, et al, [ doi:10.1287/orsc.1120.0756 The Impact of Membership Overlap on Growth: An Ecological Competition View of Online Groups], ''Organization Science'', Vol. 24, No. 2, 2013</ref>, but these perspectives have yet to address how governance and moderation impact online communities as a result of overlapping membership and activity. This study investigates moderation in online communities that overlap on two different platforms to reveal the challenges of cross-platform governance and extend understandings on membership overlap and the ecosystems of online communities. | ||
Our prior work<ref name = "eternal">Kiene, et al., [https://dl.acm.org/citation.cfm?id=2858356 Surviving an "Eternal September": How an Online Community Managed a Surge of Newcomers], ''Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems'', ACM, 2016</ref> includes interviews with subreddit moderators to investigate how one popular subreddit managed a massive inundation of newcomers. We found that through a well organized moderation team and the use of platform technological affordances, the community was able to withstand membership growth of ~200,000 to over 3 million users in little over a year. This study later motivated a quantitative project<ref name = "bettersmaller">Lin et al., [https://aaai.org/ocs/index.php/ICWSM/ICWSM17/paper/view/15628 Better When It Was Smaller? Community Content and Behavior After Massive Growth | Our prior work<ref name = "eternal">Kiene, et al., [https://dl.acm.org/citation.cfm?id=2858356 Surviving an "Eternal September": How an Online Community Managed a Surge of Newcomers], ''Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems'', ACM, 2016</ref> includes interviews with subreddit moderators to investigate how one popular subreddit managed a massive inundation of newcomers. We found that through a well organized moderation team and the use of platform technological affordances, the community was able to withstand membership growth of ~200,000 to over 3 million users in little over a year. This study later motivated a quantitative project<ref name = "bettersmaller">Lin et al.,[https://aaai.org/ocs/index.php/ICWSM/ICWSM17/paper/view/15628 ], Better When It Was Smaller? Community Content and Behavior After Massive Growth, ''Eleventh International AAAI Conference on Web and Social Media'', AAAI Publications, 2017</ref> led by computer scientists at Stanford University who analyzed the effects of massive newcomer growth on the quality of posts across multiple other communities on Reddit that experienced similar growth (through becoming default subreddits). | ||
Further inquiry into the organization of online community moderation is needed to describe this kind of volunteer moderation work across different types of platforms as well as moderation of communities that exist on multiple platforms (like a community on Reddit that has also uses a Discord server for organization and social interaction). | Further inquiry into the organization of online community moderation is needed to describe this kind of volunteer moderation work across different types of platforms as well as moderation of communities that exist on multiple platforms (like a community on Reddit that has also uses a Discord server for organization and social interaction). | ||
