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Building Successful Online Communities (Fall 2025)
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== Schedule == === September 30 (Tuesday): Introduction === <!-- [S01-W01-1/1] Class Introduction & What is community? --> '''Goals for the day:''' * Collect some basic information from you all. * Provide an introduction and some context for the course (and hopefully get you excited about the rest of the quarter). * Review the course objectives and requirements. * Answer your questions about the class. * Work through any issues with the setup checklist (if there's time). '''Resources:''' * [https://canvas.uw.edu/courses/1828172/files/folder/slides?preview=139351537 Lecture slides for introduction and pitch] (Requires Canvas Access) * [https://canvas.uw.edu/files/139351537/download?download_frd=1 Lecture slides for course overview] (Requires Canvas Access) '''Optional Readings:''' * Oldenburg, Ray. 1989. ''The great good place: Cafés, coffee shops, community centers, beauty parlors, general stores, bars, hangouts, and how they get you through the day.'' Paragon House Publishers. Chapter 1 ("The Problem of Place in America") and Chapter 2 ("The Character of Third Places"). {{avail-canvas|1=https://canvas.uw.edu/files/139013560/download?download_frd=1}} * Bruckman, Amy. 2006. "A new perspective on ‘community’ and its implications for computer-mediated communication systems." In ''Extended Abstracts of the ACM CHI Conference on Human Factors in Computing Systems'', pp. 616-621. {{avail-free|https://www.cc.gatech.edu/~asb/papers/conference/bruckman-community-chi06.pdf}} === Friday October 3: DUE: Class Checklist & Wikipedia Task #1 === '''Required Tasks:''' # Complete [[#Wikipedia Task #1]] # Complete [https://canvas.uw.edu/courses/1828172/pages/course-setup-checklist the class setup checklist] I won't mention this each week but, as a reminder, you must complete these tasks by 11:59pm Seattle time. <!-- Week #2: Micro 1/2 --> === October 7 (Tuesday) Micro: Motivation and Incentives === <!-- [S02-W02-1/2] --> <!-- [S03-W02-2/2] --> '''Lectures:''' (watch ''before'' class) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=fd810aa9-88b8-451f-a32b-b3650167313d Motivation and Incentives I (1/5): Introduction and framing] [18m19s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=151d60b0-6544-4157-8c4b-b365016730d8 Motivation and Incentives I (2/5): Theoretical models of motivation] [7m23s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=ffff6e09-9dd2-44cb-88c3-b365016730fa Motivation and Incentives I (3/5): Persuasive incentives] [10m15s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=dd3f087a-f480-4dac-ba6d-b365016730a5 Motivation and Incentives I (4/5): Intrinsic and Extrinsic Motivators] [23m39s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=e740af48-d675-4566-bc19-b36501673118 Motivation and Incentives I (5/5): Wrapup and Takeaways] [5m04s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=83bb8f5a-e627-4819-b6b0-b366012b4264 Motivation and Incentives II (1/3): Introduction and gaming the system] [21m02s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=98d15a20-edbd-46b0-9888-b366012b4244 Motivation and Incentives II (2/3): Motivation crowding and group dynamics] [18m12s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=274dca6e-c304-4dd9-8f2b-b366012b4217 Motivation and Incentives II (3/3): Takeaways] [4m01s] '''Resources:''' * [https://canvas.uw.edu/files/139441902/download?download_frd=1 Reading note #1] (Requires Canvas access) * [https://canvas.uw.edu/files/139013562/download?download_frd=1 Lecture slides for Motivations and Incentives I] (Requires Canvas access) * [https://canvas.uw.edu/files/139013563/download?download_frd=1 Lecture slides for Motivations and Incentives II] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=139804013 Case boards (Yelp)] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=139804008 Case boards (Twitch)] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3abc4d72-512c-4311-9444-b3700110780f Assignment Q&A and case discussion video (Yelp)] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=b6e0e851-ae32-4936-931c-b3700110781f Case discussion video (Twitch)] (Requires Canvas access) '''Required background reading:''' (read ''before'' class) * [[#Readings|BSOC]], Chapter 2, pg 21-70 '''Case Readings for Case #1 on Yelp:''' * [Case] Modi, Maulik. 2019. “Yelp — What Happened!!” ''Medium''. December 1, 2019. {{avail-free|https://medium.com/@maulikmmodi94/yelp-what-happened-62c325f13235}} * [Case] Parikh, Anish A., Carl Behnke, Doug Nelson, Mihaela Vorvoreanu, and Barbara Almanza. 2015. “A Qualitative Assessment of Yelp.Com Users’ Motivations to Submit and Read Restaurant Reviews.” ''Journal of Culinary Science & Technology'' 13 (1): 1–18. {{avail-canvas|1=https://canvas.uw.edu/files/139013559/download?download_frd=1}} * [Case] Stone, Madeline. 2014. “Elite Yelpers Hold Immense Power, and They Get Treated like Kings by Bars and Restaurants Trying to Curry Favor.” ''Business Insider''. August 22, 2014. {{avail-free|https://web.archive.org/web/20140824231420/https://www.businessinsider.com/how-to-become-yelp-elite-2014-8}} <!-- {{avail-free|https://www.businessinsider.com/how-to-become-yelp-elite-2014-8}} --> * [Case] Ha, Anthony. 2017. “Yelp Launches New Feature for Asking and Answering Questions about Any Business.” ''TechCrunch'' (blog). February 14, 2017. {{avail-free|https://techcrunch.com/2017/02/14/yelp-q-and-a/}} * [Case] Noble, Safiya Umoja. 2018. “Algorithms and Invisibility: My Interview with Kandis.” In ''Algorithms of Oppression: How Search Engines Reinforce Racism'', Illustrated edition, 172–79. New York: NYU Press. {{avail-canvas|1=https://canvas.uw.edu/files/139013561/download?download_frd=1}} '''Reasings for Case #2 on [[:wikipedia:Twitch (service)|Twitch]]:''' * [Case] Shear, Emmett. 2019. "What Streaming Means for the Future of Entertainment." TED. {{avail-free|1=https://www.ted.com/talks/emmett_shear_what_streaming_means_for_the_future_of_entertainment?subtitle=en}}<!-- https://www.youtube.com/watch?v=MMzNxiB7NRc --> [14m46s] * [Case] Clark, Taylor. 2017. “How to Get Rich Playing Video Games Online.” ''New Yorker'', November 13, 2017. {{avail-free|https://www.newyorker.com/magazine/2017/11/20/how-to-get-rich-playing-video-games-online}} * [Case] Hernandez, Patricia. 2018. “The Twitch Streamers Who Spend Years Broadcasting to No One.” ''The Verge''. July 16, 2018. {{avail-free|https://www.theverge.com/2018/7/16/17569520/twitch-streamers-zero-viewers-motivation-community}} * [Case] “The Differences Between Twitch Partner and Affiliate Programs.” 2019. ''GameOnAire'' (blog). April 5, 2019. {{avail-free|https://gameonaire.com/differences-between-partner-affiliate-twitch/}} * [Case] “Achievements.” n.d. ''Twitch''. {{avail-free|1=https://help.twitch.tv/s/article/achievements?language=en_US}} * [Case] Grayson, Nathan. 2018. “Twitch Partners Feeling Burned After Affiliates Receive Features That Took Them Years To Earn.” ''Kotaku''. June 14, 2018. {{avail-free|https://kotaku.com/twitch-partners-feeling-burned-after-affiliates-receive-1826810027}} * [Case] {{avail-wp|Ai_sponge}} * [Case] {{avail-wp|Neuro-sama}} '''Optional Reading:''' * [[#Component 1: The Theory and Practice of Online Communities|BSOC]], Chapter 1, pg 1-17 * [Case] Herskowitz, Matthew. 2024. “Meet One of the Most Prolific People on Yelp.” ''Eater''. July 18, 2024. {{avail-free|https://www.eater.com/24200490/yelp-elite-frequent-reviewer-interviewer}} * Kerr, Steven. 1975. “On the Folly of Rewarding A, While Hoping for B.” ''The Academy of Management Journal'' 18 (4): 769–83. {{avail-free|https://www.jstor.org/stable/255378}} * Gneezy, U., and A. Rustichini. 2000. “A Fine Is a Price.” ''The Journal of Legal Studies'' 29 (1): 1–17. {{avail-uw|https://www.jstor.org/stable/10.1086/468061}} * Willer, Robb. 2009. “Groups Reward Individual Sacrifice: The Status Solution to the Collective Action Problem.” ''American Sociological Review'' 74 (1): 23–43. {{avail-uw|https://www.jstor.org/stable/27736046}} * {{avail-wp|Motivation crowding theory}} <!-- add some uses and gratification thing --> === Friday October 10: DUE: Wikipedia Task #2 === Details are on the [[#Wikipedia Task #2|section of this page describing the assignment]]. === October 14 (Tuesday): Micro: Commitment === <!-- Week: #3: Micro 2/2 --> <!-- [S04-W03-1/2] Commitment --><!-- [S05-W03-2/2] Lockin, Conflict --> '''Lectures:''' (watch ''before'' class) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=d76d888b-64db-4af3-9960-b36d01443c9f Commitment I (1/5): Introduction] [7m24s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=45d74f16-31b2-4108-86c8-b36d002b4c98 Commitment I (2/5): Identity-based] [13m4s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=1a7e9eee-3cbb-4b02-93d5-b36d01443c92 Commitment I (3/5): Bonds-based] [15m32s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8fc8be10-00a9-43e0-8eb0-b36d01443c91 Commitment I (4/5): Normative] [11m59s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=f44dcdcd-e796-491d-b8fb-b36d01443c8a Commitment I (5/5): Needs-based] [8m43s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=881320c6-ce56-4499-9d24-b36d0144749c Commitment II (1/2): Lockin] [18m05s] (Requires Canvas Access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=84912e8a-86d2-4212-b2d7-b36d01447494 Commitment II (2/2): Engagement versus Commitment] [9m00s] (Requires Canvas Access) '''Resources:''' * [https://canvas.uw.edu/courses/1828172/files/folder/reading_notes?preview=139803762 Reading note #2] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/slides?preview=139013564 Lecture slides for Commitment I] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/slides?preview=139013565 Lecture slides for Commitment II (Lockin)] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=140164738 Case boards (Wikiprojects)] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=140164771 Case boards (Microblogging)] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=1d89be67-322d-4f0f-a946-b37700735125 Case discussion video (Wikiprojects)] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=9776fc22-6373-49bb-9c25-b3770073a9de Case discussion video (Microblogging)] (Requires Canvas access) '''Required Reading:''' (read ''before'' class) * [[#Component 1: The Theory and Practice of Online Communities|BSOC]], Chapter 3, pg 77-112 (§1-4) '''Required Readings for Case #1 on Wikipedia:''' We're going to be doing our first Wikipedia case. To do so, we'll be looking at five different "WikiProject" communities within English Wikipedia. In some of these cases, there is an enormous amount of material on the pages and subpages. Poke around for 10 minutes or so on each until you get a sense for who is participating and how and why people build commitment to the WikiProject such that you will be comfortable answering the questions in the reading note. Please ''do not'' try to post or disrupt on the project for the purposes of this assignment in any way. We're guests in their communities and you only need to look: * [Case] [https://en.wikipedia.org/wiki/Wikipedia:WikiProject_Women_in_Red WikiProject Women in Red] * [Case] [https://en.wikipedia.org/wiki/Wikipedia:WikiProject_Military_history WikiProject Military History] * [Case] [https://en.wikipedia.org/wiki/Wikipedia:Department_of_Fun Department of Fun] * [Case] [https://en.wikipedia.org/wiki/Wikipedia:WikiProject_Guild_of_Copy_Editors Guild of Copy Editors] * [Case] [https://en.wikipedia.org/wiki/Wikipedia:WikiProject_Seattle WikiProject Seattle] '''Required Readings for Case #2 on microblogging:''' * [Case] Mir, Rory, and Ross Schulman. 2024. “What’s the Difference Between Mastodon, Bluesky, and Threads?” ''Electronic Frontier Foundation''. June 18, 2024. https://www.eff.org/deeplinks/2024/06/whats-difference-between-mastodon-bluesky-and-threads. {{avail-free|https://www.eff.org/deeplinks/2024/06/whats-difference-between-mastodon-bluesky-and-threads}} * [Case] Peters, Jay. 2022. "Twitter is blocking links to Mastodon." ''The Verge''. December 15, 2022. https://www.theverge.com/2022/12/15/23512113/twitter-blocking-mastodon-links-elon-musk-elonjet {{avail-free|1=https://www.theverge.com/2022/12/15/23512113/twitter-blocking-mastodon-links-elon-musk-elonjet}} * [Case] Ingram, David. 2024 "Fewer people using Elon Musk's X as it struggles to keep users" MSNBC March 22, 2024. https://www.nbcnews.com/tech/tech-news/fewer-people-using-elon-musks-x-struggles-keep-users-rcna144115. {{avail-free|https://www.nbcnews.com/tech/tech-news/fewer-people-using-elon-musks-x-struggles-keep-users-rcna144115}} * [Case] Parham, Jason. 2024. “Blacksky Is Nothing Like Black Twitter—and It Doesn’t Need to Be.” Tags. Wired, December 13. https://www.wired.com/story/blacksky-is-nothing-like-black-twitter/. {{avail-free|https://www.wired.com/story/blacksky-is-nothing-like-black-twitter/}} * [Case] Perez, Sarah. 2025. “Bounce Introduces a Tool to Move Your Mastodon Account to Bluesky.” TechCrunch, October 8. https://techcrunch.com/2025/10/08/bounces-new-version-will-let-users-move-from-mastodon-to-bluesky/. {{avail-free|https://techcrunch.com/2025/10/08/bounces-new-version-will-let-users-move-from-mastodon-to-bluesky/}} * [Case] Sheffield, Matthew. 2025. “Banning Controversy Reveals Bluesky’s Federation Isn’t There yet.” October 7. https://plus.flux.community/p/banning-controversy-reveals-blueskys. {{avail-free|https://plus.flux.community/p/banning-controversy-reveals-blueskys}} '''Optional Readings:''' * [[#Component 1: The Theory and Practice of Online Communities|BSOC]], Chapter 3, pg 112-115 (§5) * Hill, Benjamin Mako, and Andrés Monroy-Hernández. 2013. “The Remixing Dilemma: The Trade-off between Generativity and Originality.” ''American Behavioral Scientist'' 57 (5): 643–63. {{avail-uw|https://doi.org/10.1177/0002764212469359}} * Preece, Jennifer, and Ben Shneiderman. 2009. “The Reader-to-Leader Framework: Motivating Technology-Mediated Social Participation.” ''AIS Transactions on Human-Computer Interaction'' 1 (1): 13–32. {{avail-free|https://aisel.aisnet.org/thci/vol1/iss1/5/}} * Schoenebeck, Sarita Yardi. 2013. “The Secret Life of Online Moms: Anonymity and Disinhibition on YouBeMom.Com.” In ''Seventh International AAAI Conference on Weblogs and Social Media''. {{avail-free|https://www.aaai.org/ocs/index.php/ICWSM/ICWSM13/paper/view/5973}} * {{avail-wp|Exit, Voice, and Loyalty}} '''Optional Readings for Case #1 on Wikipedia:''' * [Case] Jemielniak, Dariusz, Agnieszka Rychwalska, Szymon Talaga, and Karolina Ziembowicz. 2021. “Wikiproject Tropical Cyclones: The Most Successful Crowd-Sourced Knowledge Project with near Real-Time Coverage of Extreme Weather Phenomena.” ''Weather and Climate Extremes'' 33 (September):100354. {{avail-free|https://doi.org/10.1016/j.wace.2021.100354}} * [Case] Morgan, Jonathan T., Michael Gilbert, David W. McDonald, and Mark Zachry. 2013. “Project Talk: Coordination Work and Group Membership in WikiProjects.” In ''Proceedings of the 9th International Symposium on Open Collaboration'', 1–10. WikiSym ’13. New York, NY, USA: Association for Computing Machinery. {{avail-uw|https://doi.org/10.1145/2491055.2491058}} '''Optional Readings for Case #2 on Microblogging:''' * [Case] [https://www.zdnet.com/article/i-tried-replacing-twitter-with-bluesky-threads-and-mastodon-heres-what-i-found/ Comparison of Bluesky, Threads and Mastodon] * [Case] Ravenscraft, Eric. 2020. "How to Spot--and Avoid--Dark Patterns on the Web" Wired. July 29, 2020. {{avail-free|https://www.wired.com/story/how-to-spot-avoid-dark-patterns/}} === Friday October 17: DUE: Wikipedia Task #3 === Details are on the [[#Wikipedia Task #3|section of this page describing the assignment]]. === October 21 (Tuesday): NO CLASS === I'll be away at [https://cscw.acm.org/ CSCW], probably the top academic conference for research on online communities. === Friday October 24: DUE: Wikipedia Task #4 === Details are on the [[#Wikipedia Task #4|section of this page describing the assignment]]. === October 28 (Tuesday): Meso: Norms & Rules === <!-- Week: #4: Meso 1/2 --> <!-- [S06-W04-1/2] --><!-- [S07-W04-2/2] --> '''Lectures:''' (watch ''before'' class) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=ca76fdd9-f551-4e77-a8a8-b366012f6d20 Norms and Rules (1/3): Introduction] [11m20s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8ccc46e7-52c4-4f9f-8173-b366012f6d83 Norms and Rules (2/3): Descriptive norms] [17m34s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=ca259f77-d6f1-4913-b423-b366012f6d58 Norms and Rules (3/3): Injunctive norms] [13m13s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=e5ed8352-7f02-4d00-b52e-b366012ecc5f Maintaining Order (1/5): Overview] [7m25s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=9c8e3ef5-a99e-4960-abd9-b366012ecc05 Maintaining Order (2/5): Threats] [20m3s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=99cbe044-d0cc-48c8-ab06-b366012ecbdb Maintaining Order (3/5): Responses Part 1] [16m30s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=ddf374c8-7408-4e47-86da-b366012ecc31 Maintaining Order (4/5): Responses Part 2] [20m45s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=70488068-23c9-4ddb-9f83-b366012ecba7 Maintaining Order (5/5): Collateral Damage] [6m55s] '''Resources:''' * [https://canvas.uw.edu/courses/1828172/files/folder/reading_notes?preview=140164594 Reading Note #3] (Requires Canvas access) * [https://canvas.uw.edu/files/139013567/download?download_frd=1 Lecture Slides (Norms and Rules)] (Requires Canvas access) * [https://canvas.uw.edu/files/139013566/download?download_frd=1 Lecture Slides (Maintaining Order)] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=140823838 Case Boards (Reddit Rules)] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=140823837 Case Boards (News Comments)] (Requires Canvas access)<!-- * [Case Discussion Video (Reddit Rules)] (Requires Canvas access) {{forthcoming}} * [Case Discussion Video (News Comments)] (Requires Canvas access) {{forthcoming}} --> ; Required Readings: * [[#Component 1: The Theory and Practice of Online Communities|BSOC]], Chapter 4, pg 125-170 (§1-5) ;Required readings for Case #1 on Reddit (and Yelp) rules: * [Case] Fiesler, Casey, Jialun Jiang, Joshua McCann, Kyle Frye, and Jed Brubaker. 2018. “Reddit Rules! Characterizing an Ecosystem of Governance.” ''Proceedings of the International AAAI Conference on Web and Social Media'' 12 (1). {{avail-uw|https://doi.org/10.1609/icwsm.v12i1.15033}} * [Case] The posted rules widget for these 5 subreddits, located in a box on the right side of the subreddit page: ** [https://www.reddit.com/r/aww/ /r/aww] ** [https://www.reddit.com/r/udub/ /r/udub] ** [https://www.reddit.com/r/Seattle/ /r/Seattle] ** [https://www.reddit.com/r/SeattleWA/ /r/SeattleWA] ** [https://www.reddit.com/r/AmItheAsshole/ /r/AmITheAsshole aka /r/AITA] ** [https://www.reddit.com/r/AskVet/ r/AskVet] * [Case] [https://www.yelp.com/guidelines Yelp's guidelines] (be sure to hit 'expand all' to see the full list) ;Required readings for Case #2 on two new commenting content moderation systems: * [Case] Johnson, Anne. 2014. “Policing The Trolls: The Ins and Outs of Comment Moderation.” ''NPR'', September 24, 2014, sec. Fairness & Accuracy. {{avail-free|https://www.npr.org/sections/publiceditor/2014/09/24/348775874/policing-the-trolls-the-ins-and-outs-of-comment-moderation}} * [Case] Lomas, Natasha. 2015. “Can Civil Comments Kill The Internet Troll?” ''TechCrunch'' (blog). October 31, 2015. {{avail-free|https://techcrunch.com/2015/10/31/can-civil-comments-kill-internet-trolls/}} * [Case] Schneider, Daniel J. and Eric Lubbers. 2017. “Our Article Comments Have Been a Cesspool of Trolls and Spam for Years. Enter Civil Comments.” ''The Denver Post'' (blog). May 23, 2017. {{avail-free|https://www.denverpost.com/2017/05/22/denver-post-civil-comments/}} ;Optional Readings: * Hwang, Sohyeon, and Aaron Shaw. 2022. “Rules and Rule-Making in the Five Largest Wikipedias.” ''Proceedings of the International AAAI Conference on Web and Social Media'' 16 (May):347–57. {{avail-uw|https://doi.org/10.1609/icwsm.v16i1.19297}} * Cialdini, Robert B., Carl A. Kallgren, and Raymond R. Reno. 1991. “A Focus Theory of Normative Conduct: A Theoretical Refinement and Reevaluation of the Role of Norms in Human Behavior.” In ''Advances in Experimental Social Psychology'', edited by Mark P. Zanna, 24:201–34. Academic Press. https://doi.org/10.1016/S0065-2601(08)60330-5. {{avail-free|http://www.influenceatwork.com/wp-content/uploads/2015/05/A-Focus-Theory-of-Normative-Conduct.pdf}} * Frey, Seth, P. M. Krafft, and Brian C. Keegan. 2019. “‘This Place Does What It Was Built For’: Designing Digital Institutions for Participatory Change.” ''Proceedings ACM Human-Computer Interaction''. 3 (CSCW): 32:1-32:31. https://doi.org/10.1145/3359134. * Matias, J. Nathan. 2019. “Preventing Harassment and Increasing Group Participation through Social Norms in 2,190 Online Science Discussions.” ''Proceedings of the National Academy of Sciences'' 116 (20): 9785–89. {{avail-uw|https://doi.org/10.1073/pnas.1813486116}} * Schluger, Charlotte, Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil, and Karen Levy. 2022. “Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic Support.” ''Proceedings of the ACM: Human-Computer Interaction'' 6 (CSCW2): 370:1-370:27. {{avail-free|https://doi.org/10.1145/3555095}} * {{avail-wp|Leeroy Jenkins}} (also see [https://www.youtube.com/watch?v=ufeEAxz1AH8 the original Youtube Video]) * [Case] Bogdanoff, Aja. 2017. “Saying Goodbye to Civil Comments.” ''Medium'' (blog). December 21, 2017. {{avail-free|https://medium.com/@aja_15265/saying-goodbye-to-civil-comments-41859d3a2b1d}} === Friday November 31: DUE: Wikipedia Task #5 === Details are on the [[#Wikipedia Task #4|section of this page describing the assignment]]. === November 4 (Tuesday): Meso: Managing newcomers === <!-- Week: #5: Meso 2/2 --> <!-- [S08-W05-1/2] --><!-- [S09-W05-2/2] --> '''Lectures:''' ''(watch before class)'' * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=d285ba96-c56b-4f5a-8cb4-b366012fff12 Attracting and socializing newcomers (1/5): Overview] [9m12s] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=514ccc9a-0fb3-4caa-b579-b366012fff7d Attracting and socializing newcomers (2/5): Recruitment] [14m51s] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=42c47669-0024-4eb8-8928-b366012fff43 Attracting and socializing newcomers (3/5): Socialization] [7m58s] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=efc4962e-2038-4d39-94d1-b366012ffed5 Attracting and socializing newcomers (4/5): Retention] [7m10s] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=cba78100-a956-4859-b9fa-b366012ffe97 Attracting and socializing newcomers (5/5): Groups] [5m12s] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=d593ca5d-8fe3-4d29-8e88-b36601303c11 Managing Harm from newcomers (1/5): Selection] [10m32s] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=1ef10011-8c10-42d9-936f-b36601303bdb Managing Harm from newcomers (2/5): Protection] [7m14s] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8f37b915-1c07-4162-ba5b-b36601303b82 Managing Harm from newcomers (3/5): Lifecycles Model (Part I)] [8m25s] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=ec3c012e-672f-42af-8406-b36601303b49 Managing Harm from newcomers (4/5): Lifecycles Model (Part II)] [11m35s] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4f61f551-f102-4c61-b078-b36601303bb1 Managing Harm from newcomers (5/5): Lifecycles Model (Part III)] [9m47s] (Requires Canvas access) '''Resources:''' * [https://canvas.uw.edu/courses/1828172/files/folder/reading_notes?preview=140824166 Reading Note #4] (Requires Canvas access) * [https://canvas.uw.edu/files/139013556/download?download_frd=1 Lecture Slides (Attracting and socializing newcomers)] (Requires Canvas access) * [https://canvas.uw.edu/files/139013557/download?download_frd=1 Lecture Slides (Managing Harm from newcomers)] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=141199753 Case boards (Reddit Newcomers)] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=141199752 Case boards (Wikipedia Socialization)] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=ecfa904d-7aee-4159-ae04-b38d006e6586 Case discussion video (Reddit Newcomers)] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=680d9d64-0830-4416-b9ef-b38d006e6581 Case discussion video (Wikipedia Socialization)] (Requires Canvas access) '''Required Readings:''' * [[#Component 1: The Theory and Practice of Online Communities|BSOC]], Chapter 5 * Baker-White, Emily. 2020. “TikTok’s Secret ‘Heating’ Button Can Make Anyone Go Viral.” ''Forbes''. January 20, 2020. https://www.forbes.com/sites/emilybaker-white/2023/01/20/tiktoks-secret-heating-button-can-make-anyone-go-viral/. {{avail-free|https://www.forbes.com/sites/emilybaker-white/2023/01/20/tiktoks-secret-heating-button-can-make-anyone-go-viral/}} Required readings for case #1 on Wikipedia and socialization: * [Case] Morgan, Jonathan T., and Aaron Halfaker. 2018. “Evaluating the Impact of the Wikipedia Teahouse on Newcomer Socialization and Retention.” In ''Proceedings of the 14th International Symposium on Open Collaboration'', 20:1–20:7. OpenSym ’18. New York, NY: ACM. https://doi.org/10.1145/3233391.3233544. {{avail-uw|https://doi.org/10.1145/3233391.3233544}} * [Case] Narayan, Sneha, Jake Orlowitz, Jonathan Morgan, Benjamin Mako Hill, and Aaron Shaw. 2017. “The Wikipedia Adventure: Field Evaluation of an Interactive Tutorial for New Users.” In ''Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing'', 1785–1799. CSCW ’17. New York, NY: ACM. https://doi.org/10.1145/2998181.2998307. {{avail-uw|https://doi.org/10.1145/2998181.2998307}} Required readings for case #2 on Reddit and managing large influxes of newcomers: * [Case] Kiene, Charles, Andrés Monroy-Hernández, and Benjamin Mako Hill. 2016. “Surviving an ‘Eternal September’: How an Online Community Managed a Surge of Newcomers.” In ''Proceedings of the 2016 ACM Conference on Human Factors in Computing Systems'' (CHI ’16), 1152–56. New York, NY: ACM Press. https://doi.org/10.1145/2858036.2858356. {{avail-uw|https://doi.org/10.1145/2858036.2858356}} * [Case] Lin, Zhiyuan, Niloufar Salehi, Bowen Yao, Yiqi Chen, and Michael Bernstein. 2017. “Better When It Was Smaller? Community Content and Behavior After Massive Growth.” ''Proceedings of the International AAAI Conference on Web and Social Media'' 11 (1): 132–41. https://doi.org/10.1609/icwsm.v11i1.14884. {{avail-uw|https://doi.org/10.1609/icwsm.v11i1.14884}} '''Optional Readings:''' * Huang, Shih-Wen, Minhyang (Mia) Suh, Benjamin Mako Hill, and Gary Hsieh. 2015. “How Activists Are Both Born and Made: An Analysis of Users on Change.Org.” In ''Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI ’15)'', 211–20. New York, New York: ACM Press. https://doi.org/10.1145/2702123.2702559. {{avail-uw|https://doi.org/10.1145/2702123.2702559}} * Kiene, Charles, Aaron Shaw, and Benjamin Mako Hill. 2018. “Managing Organizational Culture in Online Group Mergers.” ''Proceedings of the ACM on Human-Computer Interaction'' 2 (CSCW): 89:1-89–21. https://doi.org/10.1145/3274358. {{avail-uw|https://doi.org/10.1145/3274358}} * [Case] Morgan, Jonathan T., Siko Bouterse, Heather Walls, and Sarah Stierch. 2013. “Tea and Sympathy: Crafting Positive New User Experiences on Wikipedia.” In ''Proceedings of the 2013 Conference on Computer Supported Cooperative Work'', 839–848. CSCW ’13. New York, NY: ACM. https://doi.org/10.1145/2441776.2441871. {{avail-uw|https://doi.org/10.1145/2441776.2441871}} * [Case] Li, Ang, Zheng Yao, Diyi Yang, Chinmay Kulkarni, Rosta Farzan, and Robert E. Kraut. 2020. “Successful Online Socialization: Lessons from the Wikipedia Education Program.” ''Proceedings of the ACM: Human-Computer Interaction'' 4 (CSCW1): 50:1-50:24. https://doi.org/10.1145/3392857. {{avail-uw|https://doi.org/10.1145/3392857}} * Halfaker, Aaron, R. Stuart Geiger, Jonathan T. Morgan, and John Riedl. 2013. “The Rise and Decline of an Open Collaboration System: How Wikipedia’s Reaction to Popularity Is Causing Its Decline.” ''American Behavioral Scientist'' 57 (5): 664–88. https://doi.org/10.1177/0002764212469365. {{avail-uw|https://doi.org/10.1177/0002764212469365}} * TeBlunthuis, Nathan, Aaron Shaw, and Benjamin Mako Hill. 2018. “Revisiting ‘The Rise and Decline’ in a Population of Peer Production Projects.” In ''Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI ’18)'', 355:1-355:7. New York, New York: ACM. https://doi.org/10.1145/3173574.3173929. {{avail-uw|https://doi.org/10.1145/3173574.3173929}} === Friday November 7: DUE: Wikipedia Task #6 === Details are on the [[#Wikipedia Task #6|section of this page describing the assignment]]. === November 11 (Tuesday): Macro: Size, Scope, and Ecology === <!-- Week: #6: Macro 1/2 --> <!-- [S10-W06-1/2] --><!-- [S11-W06-2/2] --> '''Lectures:''' (watch ''before'' class) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8fffdece-9773-47cd-b5a2-b3660131c0bb Size and Scope (1/4): Public goods and free riders] [19m58s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=31ea7140-2d6b-4a02-a654-b3660131c11c Size and Scope (2/4): Size] [6m57s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4cf07367-b75c-408f-90f2-b3660131c195 Size and Scope (3/4): Scope] [6m58s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=93187cc2-eea8-4e2f-abcb-b3660131c15e Size and Scope (4/5): Nested niches] [7m01s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=1c4c59c0-2d53-4192-ace2-b36601326de7 Ecology (1/4): Introduction] [8m50s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=a929f974-fc4f-426a-8276-b36601326db1 Ecology (2/4): Density Dependence] [10m49s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=bf178cc8-da2e-4c9e-a467-b36601326e1b Ecology (3/4): Specialization] [8m59s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=d0f9ef97-15b1-4a29-b47c-b36601326e54 Ecology (4/4): Community Ecology] [13m41s] '''Resources:''' * [https://canvas.uw.edu/courses/1828172/files/folder/reading_notes?preview=141197672 Reading Note #5] (Requires Canvas access) * [https://canvas.uw.edu/files/139013575/download?download_frd=1 Lecture Slides (Size and Scope)] (Requires Canvas access) * [https://canvas.uw.edu/files/139013558/download?download_frd=1 Lecture Slides (Ecology)] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=141549270 Case Boards (Area 51)] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=141549269 Case Boards (Seahawks Ecology)] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=0d2efa72-3cb0-455f-86ec-b394011971cc Case video (Area 51)] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=dcbc7c8b-844b-4d9a-b792-b3940119715d Case video (Seahwks Ecology)] (Requires Canvas access) '''Required Readings:''' * Hwang, Sohyeon, and Jeremy D. Foote. 2021. “Why Do People Participate in Small Online Communities?” ''Proceedings of the ACM on Human-Computer Interaction'' 5 (CSCW2): 462:1-462:25. https://doi.org/10.1145/3479606. {{avail-free|https://doi.org/10.1145/3479606}} * TeBlunthuis, Nathan, Charles Kiene, Isabella Brown, Laura (Alia) Levi, Nicole McGinnis, and Benjamin Mako Hill. 2022. “No Community Can Do Everything: Why People Participate in Similar Online Communities.” ''Proceedings of the ACM on Human-Computer Interaction'' 6 (CSCW1): 61:1-61:25. https://doi.org/10.1145/3512908. {{avail-uw|https://doi.org/10.1145/3512908}} * TeBlunthuis, Nathan, and Benjamin Mako Hill. 2022. “Identifying Competition and Mutualism between Online Groups.” In ''Proceedings of the International AAAI Conference on Web and Social Media (ICWSM ’22)'', 16:993–1004. Palo, Alto, California: AAAI Press. https://doi.org/10.1609/icwsm.v16i1.19352. {{avail-uw|https://doi.org/10.1609/icwsm.v16i1.19352}} * Xu, Yu. 2018. “The Ecological Dynamics of Organizational Change: Density Dependence in the Rate of Weibo Adoption by Populations of News Organizations.” ''International Journal of Communication'' 12 (0): 26. {{avail-free|https://ijoc.org/index.php/ijoc/article/view/8437}} Required readings for case #1 on size and scope in StackExchange Area 51: * [Case] [https://en.wikipedia.org/wiki/Stack_Exchange Stack Exchange article on Wikipedia] and [https://stackexchange.com/sites list of sites] * [Case] [https://area51.stackexchange.com/ Area 51] (Click through and explore 5-6 proposals at different stages) * [Case] [https://area51.stackexchange.com/faq Area 51 FAQ] Required readings for case #2 on ecological relationships related to Seahawks fandoms online: * [Case] I want you to familiarize yourself with the following different Seattle Seahawks fan communities (see the reading note for detail): ** [https://www.fieldgulls.com/ Field Gulls] ** [https://12thmanrising.com/ 12th Man Rising] ** [https://www.reddit.com/r/Seahawks/ r/Seahawks subreddit] ** [https://discord.me/seahawks Seattle Seahawks Discord Server] ** [https://discord.gg/seattlesports1 Seattle Sports Discord Server Seahawks Section] '''Optional Readings:''' * Zhu, Haiyi, Jilin Chen, Tara Matthews, Aditya Pal, Hernan Badenes, and Robert E. Kraut. 2014. “Selecting an Effective Niche: An Ecological View of the Success of Online Communities.” In ''Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ’14)'', 301–10. New York, New York: ACM. https://doi.org/10.1145/2556288.2557348. {{avail-uw}} === Friday November 14: DUE: Wikipedia Tasks #7-A and #7-B === * [[#Wikipedia Task #7-A]] which involves finishing your Wikipedia article * [[#Wikipedia Task #7-B]] which involves producing and turning in a Wikipedia advising report === November 18 (Tuesday): Macro: Migration, Deplatforming, and Culture === <!-- Week: #7: Macro 2/2 --> <!-- [S12-W07-1/2] --><!-- [S13-W07-2/2] --> '''Lectures:''' (watch ''before'' class) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=c260552c-8143-4605-b62f-b36601334650 Migration and Deplatforming (1/4): Introduction] [9m14s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=9fe9c4bc-5f24-4439-9158-b366013346f1 Migration and Deplatforming (2/4): Banning] [7m04s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=931153f2-931d-4618-9170-b3660133468d Migration and Deplatforming (3/4): Quarentining] [15m21s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4bb74493-872e-4ac0-9918-b366013346c1 Migration and Deplatforming (4/4): Deplaforming] [6m20s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=50d10da8-dc08-4ae0-8b9b-b394011e4fed Culture (1/4): Overview and Preferences] [12m04s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=df08d995-63a4-4b3e-94bd-b394011e4fba Culture (2/4): Resonance] [11m42s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8e6c17f5-0bb4-4ffa-94c4-b394011e503f Culture (3/4): Cultural Frames] [15m18s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=d1022cd9-53b3-4696-86de-b394011e5016 Culture (4/4): External institutions] [13m01s] '''Resources:''' * [https://canvas.uw.edu/courses/1828172/files/folder/reading_notes?preview=141670697 Reading Note #6] (Requires Canvas access) * [https://canvas.uw.edu/files/139013576/download?download_frd=1 Lecture Slides (Migration & Deplatforming)] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/slides?preview=139013569 Lecture Slides (Culture)] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=141889870 Case Boards (social.coop)] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=141889871 Case Boards (Open Humans)] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=224faef1-2724-4284-8404-b39b00857596 Case discussion video (Social.coop "#BadKids")] (Requires Canvas access) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=43c07f71-c7b1-493a-b5e4-b39b00857599 Case discussion video (Open Humans)] (Requires Canvas access) '''Required Readings:''' Case #1: Deplatforming on social.coop: * [Case, Review] Mir, Rory, and Ross Schulman. 2024. “What’s the Difference Between Mastodon, Bluesky, and Threads?” ''Electronic Frontier Foundation''. June 18, 2024. https://www.eff.org/deeplinks/2024/06/whats-difference-between-mastodon-bluesky-and-threads. {{avail-free|https://www.eff.org/deeplinks/2024/06/whats-difference-between-mastodon-bluesky-and-threads}} * [Case] Hanagan, Justin. 2022. “A Simple Guide to Mastodon (And the Fediverse).” ''Stay Grounded''. May 28, 2022. https://www.staygrounded.online/p/a-simple-guide-to-mastodon-and-the. {{avail-free|https://www.staygrounded.online/p/a-simple-guide-to-mastodon-and-the}} * [Caese] Colglazier, Carl, Nathan TeBlunthuis, and Aaron Shaw. 2024. “The Effects of Group Sanctions on Participation and Toxicity: Quasi-Experimental Evidence from the Fediverse.” ''Proceedings of the International AAAI Conference on Web and Social Media'' 18 (May):315–28. https://doi.org/10.1609/icwsm.v18i1.31316. {{avail-uw|https://doi.org/10.1609/icwsm.v18i1.31316}} Case #2: Open Humans: * [Case] Gordon-McKeon, Shauna. 2014. “Open Projects: Open Humans.” Blog. ''Center for Open Science: Open Science Collaboration.'' June 5, 2014. http://osc.centerforopenscience.org/2014/06/05/op-open-humans/. {{avail-free|http://osc.centerforopenscience.org/2014/06/05/op-open-humans/}} * [Case] Greshake Tzovaras, Bastian, Misha Angrist, Kevin Arvai, Mairi Dulaney, Vero Estrada-Galiñanes, Beau Gunderson, Tim Head, et al. 2019. “Open Humans: A Platform for Participant-Centered Research and Personal Data Exploration.” ''GigaScience'' 8 (6). https://doi.org/10.1093/gigascience/giz076 {{avail-free|https://doi.org/10.1093/gigascience/giz076}} * [Case] You should spend at least 20 minutes browsing the [https://www.openhumans.org/ Open Humans website] including [https://www.openhumans.org/about/ their about page], [http://blog.openhumans.org/ their blog], [https://www.openhumans.org/community-guidelines/ their community guidelines], and so on. Whatever you need to speak confidently about how they can more effectively build a community! '''Optional Readings:''' * Chandrasekharan, Eshwar, Shagun Jhaver, Amy Bruckman, and Eric Gilbert. 2022. “Quarantined! Examining the Effects of a Community-Wide Moderation Intervention on Reddit.” ''ACM Transactions on Computer-Human Interaction'' 29 (4): 29:1-29:26. https://doi.org/10.1145/3490499. {{avail-uw|https://doi.org/10.1145/3490499}} * Chandrasekharan, Eshwar, Umashanthi Pavalanathan, Anirudh Srinivasan, Adam Glynn, Jacob Eisenstein, and Eric Gilbert. 2017. “You Can’t Stay Here: The Efficacy of Reddit’s 2015 Ban Examined Through Hate Speech.” ''Proceedings of the ACM: HumanComputer Interaction''. 1 (CSCW): 31:1-31:22. https://doi.org/10.1145/3134666. {{avail-uw|https://doi.org/10.1145/3134666}} * Fiesler, Casey, and Brianna Dym. 2020. “Moving Across Lands: Online Platform Migration in Fandom Communities.” ''Proceedings of the ACM: HumanComputer Interaction''. 4 (CSCW1): 42:1-42:25. https://doi.org/10.1145/3392847. {{avail-uw|https://doi.org/10.1145/3392847}} * Horta Ribeiro, Manoel, Homa Hosseinmardi, Robert West, and Duncan J Watts. 2023. “Deplatforming Did Not Decrease Parler Users’ Activity on Fringe Social Media.” ''PNAS Nexus'' 2 (3): pgad035. https://doi.org/10.1093/pnasnexus/pgad035. {{avail-free|https://doi.org/10.1093/pnasnexus/pgad035}} * Horta Ribeiro, Manoel, Shagun Jhaver, Savvas Zannettou, Jeremy Blackburn, Gianluca Stringhini, Emiliano De Cristofaro, and Robert West. 2021. “Do Platform Migrations Compromise Content Moderation? Evidence from r/The_Donald and r/Incels.” ''Proceedings of the ACM: HumanComputer Interaction'' 5 (CSCW2): 316:1-316:24. https://doi.org/10.1145/3476057. {{avail-uw|https://doi.org/10.1145/3476057}}<!-- * Vu, Anh V., Alice Hutchings, and Ross Anderson. 2024. “No Easy Way Out: The Effectiveness of Deplatforming an Extremist Forum to Suppress Hate and Harassment.” In ''2024 IEEE Symposium on Security and Privacy (SP)'', 717–34. https://doi.org/10.1109/SP54263.2024.00007. {{avail-uw|https://doi.org/10.1109/SP54263.2024.00007}} --> * Kloppenborg, Katharina, Mad Price Ball, and Bastian Greshake Tzovaras. 2022. “A Peer Production Model for Citizen Science: Comparative Analysis of Three Online Platforms.” SSRN Scholarly Paper. ''Social Science Research Network''. https://doi.org/10.2139/ssrn.4314974. {{avail-free|https://doi.org/10.2139/ssrn.4314974}} * Reinecke, Katharina, and Abraham Bernstein. 2011. “Improving Performance, Perceived Usability, and Aesthetics with Culturally Adaptive User Interfaces.” ''ACM Transactions on Computer-Human Interaction'' 18 (2): 1–29. https://doi.org/10.1145/1970378.1970382. {{avail-uw|https://doi.org/10.1145/1970378.1970382}} * Khatri, Sejal, Aaron Shaw, Sayamindu Dasgupta, and Benjamin Mako Hill. 2022. “The Social Embeddedness of Peer Production: A Comparative Qualitative Analysis of Three Indian Language Wikipedia Editions.” In ''Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems'', 1–18. CHI ’22. New York, NY, USA: Association for Computing Machinery. https://doi.org/10.1145/3491102.3501832. {{avail-free|https://doi.org/10.1145/3491102.3501832}} * Kiene, Charles, Jialun “Aaron” Jiang, and Benjamin Mako Hill. 2019. “Technological Frames and User Innovation: Exploring Technological Change in Community Moderation Teams.” ''Proceedings of the ACM on Human-Computer Interaction'' 3 (CSCW): 44:1-44:23. https://doi.org/10.1145/3359146. {{avail-uw|https://doi.org/10.1145/3359146}} * Hill, Benjamin Mako. 2013. “Almost Wikipedia: What Eight Early Online Collaborative Encyclopedia Projects Reveal about the Mechanisms of Collective Action.” In ''Essays on Volunteer Mobilization in Peer Production.'' PhD Dissertation. Cambridge, Massachusetts: Massachusetts Institute of Technology. http://mako.cc/academic/hill-almost_wikipedia-DRAFT.pdf. {{avail-free|http://mako.cc/academic/hill-almost_wikipedia-DRAFT.pdf}} * Kharazian, Zarine, Kate Starbird, and Benjamin Mako Hill. 2024. “Governance Capture in a Self-Governing Community: A Qualitative Comparison of the Croatian, Serbian, Bosnian, and Serbo-Croatian Wikipedias.” ''Proceedings of the ACM on Human-Computer Interaction'' 8 (CSCW1): 61:1-61:26. https://doi.org/10.1145/3637338. {{avail-free|https://doi.org/10.1145/3637338}} === Friday November 21: DUE: Community & Challenge Identification === Details on the assignment are in the [[#Community & Challenge Identification]] section of this syllabus. === November 25 (Tuesday): User Innovation === <!-- Week: #8: Challenges 1/2 --><!-- [S14-W08-1/2] --><!-- [S15-W08-2/2] --> '''Lectures:''' (watch ''before'' class) * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=0225f7ce-a3b3-4d2b-9dd1-b39b0087b1bb Innovation Communities (1/5): User Innovation] [10m44s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=66fd7417-90c5-4395-bc81-b39b0087b11a Innovation Communities (2/5): Sources of Innovation] [18m19s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=a5ddb89c-f2fe-4d31-af78-b39b0087b14f Innovation Communities (3/5): Free Innovation] [4m23s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=1f4f14ec-eccd-47f2-84c9-b39b0087b0d4 Innovation Communities (4/5): Community Innovation] [13m11s] * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8b418935-313c-465c-aa19-b39b0087b182 Innovation Communities (5/5): How Community Innovation Happens] [7m58s] <!-- * [Hackers (Part 1/3): Introduction] [19m38s] {{forthcoming}} * [Hackers (Part 2/3): CHDK Part 1] [11m29s] {{forthcoming}} * [Hackers (Part 3/3): CHDK Part 2] [12m46s] {{forthcoming}} --> '''Resources:''' * [https://canvas.uw.edu/courses/1828172/files/folder/reading_notes?preview=141890565 Reading Note #7] (Requires Canvas access) * [https://canvas.uw.edu/courses/1828172/files/folder/slides?preview=139013577 Lecture Slides (Innovation Communities)] (Requires Canvas access) <!--* [Lecture Slides (Hackers and CHDK)] (Requires Canvas access) {{forthcoming}}--> * [https://canvas.uw.edu/courses/1828172/files/folder/case_boards?preview=142149204 Case Boards (Innovation Communities)] (Requires Canvas access) <!--* [Case Boards (Hackers and CHDK)] (Requires Canvas access) {{forthcoming}}--> * [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=9252ee00-6d38-4c92-82ba-b3a10071653e Case discussion video] (Requires Canvas access) '''Required Readings:''' * von Hippel, Eric. 2005. ''Democratizing Innovation''. Cambridge, Massachusetts: The MIT Press. {{avail-free|https://direct.mit.edu/books/book/2821/Democratizing-Innovation}} ''[Read Chapters 1, 2, & 5]'' Case<!-- #1--> on Innocentive: * [Case] Allio, Robert J. 2004. “CEO Interview: The InnoCentive Model of Open Innovation.” Strategy & Leadership 32 (4): 4–9. https://doi.org/10.1108/10878570410547643. {{avail-uw|https://doi.org/10.1108/10878570410547643}} * [Case] Spend some time poking around the [https://www.innocentive.com/ Innocentive website]. Because they've removed some information as part of a series of rebrands (they switched to "Wazoku Crowd" several years ago and then back to Innocentive in mid-2025) skip [https://www.innocentive.com/challenges/faq/ the current Innocentive FAQ] and read these two instead: ** [Case] [https://web.archive.org/web/20190629034830/https://www.innocentive.com/our-solvers/faqs/ The Innocentive Solver FAQ] (Archived on the Internet Archive) ** [Case] [https://web.archive.org/web/20190805065830/https://www.innocentive.com/offering-overview/seeker-faqs/ The Innocentive Seeker FAQ] (Archived on the Internet Archive) <!--''Case #2 on CHDK:'' * [Case] {{avail-wp|DIGIC#Custom_firmware}} * [Case] Wayner, Peter. 2010. “Tweaking a Camera to Suit a Hobby.” ''The New York Times'', May 26, 2010, sec. Technology / Personal Tech. http://www.nytimes.com/2010/05/27/technology/personaltech/27basics.html. {{avail-uw|https://www.proquest.com/docview/346072852/fulltext/A244EAAB8E9B4524PQ}} * [Case] ''CHDK Wiki'': Take a look at the [https://chdk.fandom.com/wiki/CHDK CHDK home page] and explore the Wiki to get a good idea of what this community is about, what they do, and how it works. * [Case] {{avail-wp|Nexus Mods}} * [Case] ''Nexus Mods'': Take a look at the [https://www.nexusmods.com/ home page] of Nexus Mods and get a sense of what this community is about. * [Case] Lee, Daniel, Dayi Lin, Cor-Paul Bezemer, and Ahmed E. Hassan. 2020. “Building the Perfect Game – an Empirical Study of Game Modifications.” ''Empirical Software Engineering'' 25 (4): 2485–2518. https://doi.org/10.1007/s10664-019-09783-w. {{avail-uw|https://doi.org/10.1007/s10664-019-09783-w}} --> ;Optional Readings: * von Hippel, Eric. 2016. ''Free Innovation''. Cambridge, Massachusetts: MIT. {{avail-free|https://direct.mit.edu/books/book/5344/Free-Innovation}}<!-- mention in lecture --> * ''[Exceprts]'' Peralta, Stacy, dir. 2002. ''Dogtown and Z-Boys''. Documentary, Sport. Agi Orsi Productions, Vans. {{avail-canvas|1=https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=bcc98862-f59e-4950-8d83-b3a1014ef27a}} <!-- * Rosenbaum, Ron. 1971. “Secrets of the Little Blue Box.” ''Esquire Magazine'', October, 116. https://classic.esquire.com/article/1971/10/1/secrets-of-the-blue-box. {{avail-free|https://classic.esquire.com/article/1971/10/1/secrets-of-the-blue-box}} {{avail-free|http://www.slate.com/articles/technology/the_spectator/2011/10/the_article_that_inspired_steve_jobs_secrets_of_the_little_blue_.single.html}} * Mollick, Ethan. 2005. “Tapping into the Underground.” ''MIT Sloan Management Review'' 46 (4): 21. http://sloanreview.mit.edu/article/tapping-into-the-underground/. {{avail-uw|http://sloanreview.mit.edu/article/tapping-into-the-underground/}} * Mollick, Ethan. 2005. “The Engine of the Underground: The Elite-Kiddie Divide.” ''SIGGROUP Bulletin'' 25 (2): 23–27. https://doi.org/10.1145/1067721.1067726. {{avail-uw|https://doi.org/10.1145/1067721.1067726}} * Scacchi, Walt. 2010. “Computer Game Mods, Modders, Modding, and the Mod Scene.” ''First Monday'' 15 (5). http://firstmonday.org/ojs/index.php/fm/article/view/2965. {{avail-free|http://firstmonday.org/ojs/index.php/fm/article/view/2965}} --><!-- Week: #9: Challenges 1/2 --><!-- Dr. Regina Cheng and Hackers '''Required Readings:''' ''Case #1: Guest lecture and Q&A with Dr. Regina Cheng:'' We will be joined in class by [https://reginachangzhou.github.io/ Ruijia Cheng, PhD] (Regina, 程瑞加). Dr. Cheng is a Research Scientist at Apple in the ''Human Centered Machine Intelligence (HCMI)'' group. She has published a number of papers about learning, feedback, and AI in online communities—three of the top topics that folks requested most frequently in the poll. Dr. Cheng received her PhD in 2023 in the [https://www.hcde.washington.edu/ Department of Human-Centered Design & Engineering at UW], and I was honored to serve as one of the co-advisors of her dissertation work. Dr Cheng tells me she plans to present work based on the three studies below. Please read '''one of the three papers below'''. Feel free to pick whichever one you're most excited about: * Cheng, Ruijia, Sayamindu Dasgupta, and Benjamin Mako Hill. 2022. “How Interest-Driven Content Creation Shapes Opportunities for Informal Learning in Scratch: A Case Study on Novices’ Use of Data Structures.” In ''Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems'', 1–16. CHI ’22. New York, NY, USA: Association for Computing Machinery. https://doi.org/10.1145/3491102.3502124. {{avail-free|https://doi.org/10.1145/3491102.3502124}} * Cheng, Ruijia, and Jenna Frens. 2022. “Feedback Exchange and Online Affinity: A Case Study of Online Fanfiction Writers.” ''Proceedings of the ACM: Human-Computer Interaction'' 6 (CSCW2): 402:1-402:29. https://doi.org/10.1145/3555127. {{avail-free|https://doi.org/10.1145/3555127}} * Cheng, Ruijia, Ruotong Wang, Thomas Zimmermann, and Denae Ford. 2024. “‘It Would Work for Me Too’: How Online Communities Shape Software Developers’ Trust in AI-Powered Code Generation Tools.” ''ACM Transaction on Interactive Intelligent Systems'' 14 (2): 11:1-11:39. https://doi.org/10.1145/3651990. {{avail-free|https://doi.org/10.1145/3651990}} There are no reading note for this case or specific questions I want you to prepare answers to. Your assignment is to come prepared with two questions based on the paper you've read. We'll be ready to call people from the cold call list, so be ready! --> === December 2 (Tuesday): Final Presentations === <!-- Week: #10: Final Presentations --> <!-- [S19-W11-1/2] --><!-- [S20-W11-2/2] --> '''No readings.''' The final classes will be devoted entirely to presentations. You will each have {{tbd}} minutes to present total (i.e., for both your presentation and any Q&A). Details on the final presentations in terms of content and form are in the [[#Final Deliverables]] section above. <!-- Week: #12: Final Project --> === Friday December 12: DUE: Final Projects === Details are on the [[#Project 2: Final Project]] section of this page.
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