Editing Building Successful Online Communities (Fall 2024) (section)

=== October 29 (Tuesday): Meso: Managing newcomers  ===
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'''Lectures:''' ''(watch before class)''

* [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=6837710b-b93b-4fe5-8cf3-b213006e395b Attracting and socializing newcomers (1/5): Overview] [9m11s] (Requires Canvas access)
* [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=7e955f2c-3b27-476a-812f-b213006e39c6 Attracting and socializing newcomers (2/5): Recruitment] [14m51s] (Requires Canvas access)
* [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=06c7bc51-eb55-4369-addf-b213006e3995 Attracting and socializing newcomers (3/5): Socialization] [7m58s] (Requires Canvas access) 
* [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=af7f12f1-9f03-47b6-8b93-b213006e3910 Attracting and socializing newcomers (4/5): Retention] [7m10s] (Requires Canvas access)
* [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=a325eed5-7702-4941-ae38-b213006e38c6 Attracting and socializing newcomers (5/5): Groups] [5m12s] (Requires Canvas access)

* [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=ace103c2-48f6-4591-afc0-b213006eec4c Managing Harm from newcomers (1/5): Selection] [10m32s] (Requires Canvas access)
* [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=b03307e9-7907-438f-8d8f-b213006eec22 Managing Harm from newcomers (2/5): Protection] [7m14s] (Requires Canvas access)
* [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=098f8b7f-5581-405e-b80f-b213006eebc6 Managing Harm from newcomers (3/5): Lifecycles Model (Part I)] [8m25s] (Requires Canvas access)
* [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=f249cb27-83e1-40ef-969f-b213006eeb8b Managing Harm from newcomers (4/5): Lifecycles Model (Part II)] [11m35s] (Requires Canvas access)
* [https://uw.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=caadd40e-4dc2-4ee6-84ef-b213006eebf5 Managing Harm from newcomers (5/5): Lifecycles Model (Part III)] [9m47s] (Requires Canvas access)

'''Resources:'''

* [https://canvas.uw.edu/files/125658933/download?download_frd=1 Reading Note #4] (Requires Canvas access)
* [https://canvas.uw.edu/files/125656961/download?download_frd=1 Lecture Slides (Attracting and socializing newcomers)] (Requires Canvas access)
* [https://canvas.uw.edu/files/125656991/download?download_frd=1 Lecture Slides (Managing Harm from newcomers)] (Requires Canvas access)
* [https://canvas.uw.edu/files/126748215/download?download_frd=1 Case Boards (Reddit Newcomers)] (Requires Canvas access)
* [https://canvas.uw.edu/files/126748214/download?download_frd=1 Case Boards (Wikipedia Socialization)] (Requires Canvas access)

'''Required Readings:'''
* [[#Component 1: The Theory and Practice of Online Communities|BSOC]], Chapter 5
* Baker-White, Emily. 2020. “TikTok’s Secret ‘Heating’ Button Can Make Anyone Go Viral.” ''Forbes''. January 20, 2020. https://www.forbes.com/sites/emilybaker-white/2023/01/20/tiktoks-secret-heating-button-can-make-anyone-go-viral/. {{avail-free|https://www.forbes.com/sites/emilybaker-white/2023/01/20/tiktoks-secret-heating-button-can-make-anyone-go-viral/}}

Required readings for case #1 on Wikipedia and socialization:

* [Case] Morgan, Jonathan T., and Aaron Halfaker. 2018. “Evaluating the Impact of the Wikipedia Teahouse on Newcomer Socialization and Retention.” In ''Proceedings of the 14th International Symposium on Open Collaboration'', 20:1–20:7. OpenSym ’18. New York, NY: ACM. https://doi.org/10.1145/3233391.3233544. {{avail-uw|https://doi.org/10.1145/3233391.3233544}}
* [Case] Narayan, Sneha, Jake Orlowitz, Jonathan Morgan, Benjamin Mako Hill, and Aaron Shaw. 2017. “The Wikipedia Adventure: Field Evaluation of an Interactive Tutorial for New Users.” In ''Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing'', 1785–1799. CSCW ’17. New York, NY: ACM. https://doi.org/10.1145/2998181.2998307. {{avail-uw|https://doi.org/10.1145/2998181.2998307}}

Required readings for case #2 on Reddit and managing large influxes of newcomers:

* [Case] Kiene, Charles, Andrés Monroy-Hernández, and Benjamin Mako Hill. 2016. “Surviving an ‘Eternal September’: How an Online Community Managed a Surge of Newcomers.” In ''Proceedings of the 2016 ACM Conference on Human Factors in Computing Systems'' (CHI ’16), 1152–56. New York, NY: ACM Press. https://doi.org/10.1145/2858036.2858356. {{avail-uw|https://doi.org/10.1145/2858036.2858356}} 
* [Case] Lin, Zhiyuan, Niloufar Salehi, Bowen Yao, Yiqi Chen, and Michael Bernstein. 2017. “Better When It Was Smaller? Community Content and Behavior After Massive Growth.” ''Proceedings of the International AAAI Conference on Web and Social Media'' 11 (1): 132–41. https://doi.org/10.1609/icwsm.v11i1.14884. {{avail-uw|https://doi.org/10.1609/icwsm.v11i1.14884}} 

'''Optional Readings:'''

* Huang, Shih-Wen, Minhyang (Mia) Suh, Benjamin Mako Hill, and Gary Hsieh. 2015. “How Activists Are Both Born and Made: An Analysis of Users on Change.Org.” In ''Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI ’15)'', 211–20. New York, New York: ACM Press. https://doi.org/10.1145/2702123.2702559. {{avail-uw|https://doi.org/10.1145/2702123.2702559}}
* Kiene, Charles, Aaron Shaw, and Benjamin Mako Hill. 2018. “Managing Organizational Culture in Online Group Mergers.” ''Proceedings of the ACM on Human-Computer Interaction'' 2 (CSCW): 89:1-89–21. https://doi.org/10.1145/3274358. {{avail-uw|https://doi.org/10.1145/3274358}}
* [Case] Morgan, Jonathan T., Siko Bouterse, Heather Walls, and Sarah Stierch. 2013. “Tea and Sympathy: Crafting Positive New User Experiences on Wikipedia.” In ''Proceedings of the 2013 Conference on Computer Supported Cooperative Work'', 839–848. CSCW ’13. New York, NY: ACM. https://doi.org/10.1145/2441776.2441871. {{avail-uw|https://doi.org/10.1145/2441776.2441871}}
* [Case] Li, Ang, Zheng Yao, Diyi Yang, Chinmay Kulkarni, Rosta Farzan, and Robert E. Kraut. 2020. “Successful Online Socialization: Lessons from the Wikipedia Education Program.” ''Proceedings of the ACM: Human-Computer Interaction'' 4 (CSCW1): 50:1-50:24. https://doi.org/10.1145/3392857. {{avail-uw|https://doi.org/10.1145/3392857}}
* Halfaker, Aaron, R. Stuart Geiger, Jonathan T. Morgan, and John Riedl. 2013. “The Rise and Decline of an Open Collaboration System: How Wikipedia’s Reaction to Popularity Is Causing Its Decline.” ''American Behavioral Scientist'' 57 (5): 664–88. https://doi.org/10.1177/0002764212469365. {{avail-uw|https://doi.org/10.1177/0002764212469365}}
* TeBlunthuis, Nathan, Aaron Shaw, and Benjamin Mako Hill. 2018. “Revisiting ‘The Rise and Decline’ in a Population of Peer Production Projects.” In ''Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI ’18)'', 355:1-355:7. New York, New York: ACM. https://doi.org/10.1145/3173574.3173929. {{avail-uw|https://doi.org/10.1145/3173574.3173929}}