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CommunityData:Otter.ai
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== Best practices == * We have one user seat on a business account that gives us 6,000 min of transcription a month. This is 100 hours. While this is generous, since there are multiple people using the same account, please be mindful of how many minutes you consume in a month. * If your audio contains sensitive and private information (e.g. health information), this may not be the best service for you to use. We know that Otter.ai uses the audio uploaded (in aggregate forms) to train their AI model. * Look through the data security section below to help you decide. * For now, as best practice: ** (1) *decouple your audio files* from any identifying metadata as much as possible, ** (2) upload your audio, and when it's processed fix any issues in the generated transcript (e.g. transcription errors or whatnot), and then download your neat and tidy transcription to your secure machine, and ** (3) then delete it/the audio from the Otter.ai system as soon as possible. ** Alternatively you can of course download the transcript generated by Otter.ai without correcting it first, and then fix up the transcript on your personal machine. But in Sohyeon's experience, fixing up the transcript on Otter.ai interface and the downloading the final corrected transcript is easier (because the text is matched to timestamps).
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